IT Support

IT Support

 

The way in which a company uses technology to support itself internally and externally.

What We Improve For You

  • Enhanced processes for Problem and Change Management as well as end user self-service and time sheets.
  • A powerful and versatile solution for IT Service Management.
  • Optimised for Customer Service & Support.
  • A complete facilities management solution allowing effective tracking of assets, staff and work orders.
  • Designed to record and track customer complaints from notification to resolution.
  • Intuitive, quick and easy system to immediately improve ticket handling and tracking.

Let us build your solution...

Isoftnet can provide you with a customised and reliable solution to take your business further. We have dedicated account managers who are ready to assist you. Click here to contact us or ask us to contact you.

Case Study

A large listed company had internal I.T managing the I.T of the company. I Soft Net came in and provided SLA's around business aligned I.T processes. A solid infrastructure and methodology was put in place to ensure the business could achieve its objectives. The cost of this has increased for the company but it no longer has to worry about I.T and the problems related to it.

Identified Business Issue Support issues internally. Unhappy users with service calls taking too long and being lost.
I-Soft Net Assessment No framework exists whereby the customer can log, proactively monitor and manage calls with a built in Priority and Service Level. No proactive approach to systems, monitoring and no reporting or dashboards to provide management snapshots of what is going on.
I-Soft Net Solution To provide a Service Desk with built in SLA and reporting. To implement proactive monitoring based on detailed problem analysis feedback from the service desk system.
Industry Corporate Services (Accounting, Auditing, General)
Number of Users 300
What the Customer Says In the beginning we did not believe this could work but after a while we saw how committed I Soft Net was to achieving its goals. We went from having an insourced, cost centre which no one really knoew how to run, to being an outsourced highly efficient machine. Of course I Soft Net and their I.T are an integral part of the business and we make sure we align I.T with the business. If we had not done this I do not believe the business could have achieved its goals.
  • Identified Business Issue
    Support issues internally. Unhappy users with service calls taking too long and being lost.
  • I-Soft Net Assessment
    No framework exists whereby the customer can log, proactively monitor and manage calls with a built in Priority and Service Level. No proactive approach to systems, monitoring and no reporting or dashboards to provide management snapshots of what is going on.
  • I-Soft Net Solution
    t To provide a Service Desk with built in SLA and reporting. To implement proactive monitoring based on detailed problem analysis feedback from the service desk system.
  • Industry
    Corporate Services (Accounting, Auditing, General)
  • Number of Users
    300
  • What the Customer Says
    In the beginning we did not believe this could work but after a while we saw how committed I Soft Net was to achieving its goals. We went from having an insourced, cost centre which no one really knoew how to run, to being an outsourced highly efficient machine. Of course I Soft Net and their I.T are an integral part of the business and we make sure we align I.T with the business. If we had not done this I do not believe the business could have achieved its goals.